Last updated: 10 Sep 2026
1. Donations & membership fees
Donations and membership fees support the Union's ongoing welfare work and are generally non-refundable once processed. If a payment was made in error or charged incorrectly (e.g. a duplicate transaction), contact us within 7 days of the transaction and we will review it.
2. Wallet balance
Funds added to your in-app reward wallet are used for donations and store orders within the app and are non-transferable and non-withdrawable, except as allowed by the app's wallet settings.
3. Store orders
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos of the item. Approved refunds are credited back to your original payment method or wallet within 7–10 working days.
4. How to request a refund
Reach out via the Contact Us page or your registered mobile number with your transaction/order reference. We aim to respond within 2–3 working days.
5. Processing time
Approved refunds are processed back through Razorpay to your original payment method and may take 5–10 working days to reflect, depending on your bank.